Frontdoor Unlimited Terms & Conditions

1. Agreement

   1. These Frontdoor Unlimited Terms & Conditions (this “Agreement”), including the BINDING ARBITRATION AND CLASS ACTION WAIVER contained herein, constitute a legally binding agreement between you and Frontdoor Home Services, Inc. governing your membership in Frontdoor Unlimited and related services, information and communications (together, the “Services”). Your use of the Services is also governed by the Frontdoor App Terms & Conditions (“App Ts&Cs”), the Privacy Policy and other terms governing your use of additional/optional services (“Additional Terms”). In the event of any conflict between this Agreement and the Frontdoor App Terms & Conditions, this Agreement shall control.

   2. BY SIGNIFYING YOUR CONSENT TO THIS AGREEMENT AND/OR USING THE SERVICES, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THIS AGREEMENT (INCLUDING THE BINDING ARBITRATION AND CLASS ACTION WAIVER) AND YOU ACCEPT ALL OF ITS TERMS.

   3. Frontdoor Home Services, Inc., which provides the Services on behalf of itself and its affiliates (together, “Frontdoor,” “we” or “us”), reserves the right to change the Services and this Agreement at any time without notice to you by posting such changes. We will alert you about any changes by updating the “Last updated” date of this Agreement and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review this Agreement to stay informed of updates. Frontdoor may also, in our sole discretion, notify you of such changes by sending you a message and/or otherwise notifying you when you are logged into the App. However, you will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised version of this Agreement by your continued use of the App after the date such revised Agreement is posted.

2. Cancellation, Fees and Renewal

   1. You may cancel your Frontdoor Unlimited membership by visiting the “My Membership Plan” area of the App and adjusting your membership settings at least three (3) days prior to the end of your membership term. Your cancellation will take effect at the end of your membership term. Your membership fee is not refundable.

   2. The membership fee is stated at the time you purchase Frontdoor Unlimited and at the time your membership renews. Taxes may apply to your Frontdoor Unlimited membership fee and to any benefits or discounts to which you may have access through your Frontdoor Unlimited membership.

   3. If all eligible payment methods we have on file for you are declined for payment of your membership fee, you must provide us a new eligible payment method promptly or your membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your new membership period will be based on the original renewal date and not the date of the successful charge.

   4. We may terminate your Frontdoor Unlimited membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or the App Ts&Cs or any applicable law, involves fraud or misuse of the Frontdoor Unlimited membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.

3. Membership Benefits

   1. During each membership term, you will be entitled to the number of video chat sessions indicated at the time of purchase or membership renewal. Use of these sessions is subject to the App Ts&Cs

   2. We may also offer Frontdoor Unlimited members additional benefits or discounts, which may be provided by Frontdoor Home Services, Inc. or our affiliates or unaffiliated third parties and may have additional fees and terms.

   3. From time to time, we may choose in our sole discretion to add or remove Frontdoor Unlimited membership benefits.

4. Resolution of Disputes

   1. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee without application of conflict of laws rules. Venue for all Claims (defined below) not subject to arbitration shall be in state or federal courts located in Shelby County, Tennessee. You hereby waive any and all jurisdictional and venue defenses otherwise available.

   2. Resolution of Any Dispute. In the event a dispute arises between you and us, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most concerns can be resolved quickly by contacting us, which may be initiated by visiting “Help” within the side menu of the App. If, however, there is an issue that needs to be resolved, the following terms describe how both of us will proceed with respect to any dispute, controversy or claim arising out of or in any way relating to this Agreement (“Claims”). This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory.

   3. Arbitration Procedures. A party who intends to seek arbitration must first send to the other a written notice of dispute describing the nature and basis of the Claim and setting forth the specific relief sought. All notices to us shall be sent to our address of record indicated below, Attn: Legal Department – Administrator, Alternative Dispute Resolution. All notices to you will be sent to the email or physical address you have provided. Upon receipt of such notice, the receiving party shall have a sixty (60) day period in which it may satisfy the Claim against it by fully curing the Claim and/or providing all the relief requested in the notice, and/or entering into a settlement to resolve the Claim to the mutual satisfaction of the parties. After the expiration of such sixty-day cure period, you or we may commence an arbitration proceeding.

   4. MANDATORY ARBITRATION; CLASS ACTION WAIVER; LIMITATION OF LIABILITY.

      PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND WE CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND US TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.

      Any Claim will be resolved by binding arbitration, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. In addition, the Federal Arbitration Act and federal arbitration law applies to this Agreement.

      The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (the “AAA’s Rules”). The AAA’s Rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s Rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, in person in the state where you live, or at another mutually agreed location.

      You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class action lawsuit, class-wide arbitration, or any other consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

      YOU ACKNOWLEDGE AND AGREE THAT YOU AND WE ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER CONSOLIDATED OR REPRESENTATIVE ACTION.

   5. Exception. Any claim or action for indemnification, contribution, interpleader or injunctive relief arising out of a Claim shall not be subject to arbitration.

   6. Survival. The provisions of this Section 4 will survive any termination of this Agreement or your account with us.

5. Entire Agreement

   This Agreement, together with the App Ts&Cs and any applicable Additional Terms, constitute the entire agreement between you and us regarding the Services. This Agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding the Services. No modification of this Agreement will be effective unless we authorize it.

(Last updated February 9, 2024)